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| TRAINING COURSES | ||
| IN-HOUSE COURSES | ||
| MANAGEMENT OF COMPANY FINANCE AND
WORKING CAPITAL (3 day workshop) Objectives This course provides an excellent opportunity for those involved with financial management in an organisation to update their knowledge and to review the subject from a practical perspective, under the guidance of an expert in the field. This three day intensive workshop is designed to develop participants' knowledge and skills in Contemporary Theory and Practices in the fields of Accounting, Costing, Management Accounting and Financial Management. This course is particularly targeted to practising Managers who are involved with making complex business decisions and who are expected to provide financial expertise and advice. Participants Accountants, Departmental Heads, Planning Officers, Credit Controllers and Non-Finance Managers involved in day to day decision making. Course Structure and Content · Sources of Finance Cash Management Cost Behaviours Controllable and Uncontrollable Costs Investing Business Cash Breakeven Analysis Pricing Budgeting and Budgetary Control Working Capital Management Project Appraisal MANAGEMENT BY OBJECTIVES AND PERFORMANCE APPRAISALS (2 day workshop) Objectives The main objectives of this two-day workshop is to equip participants with the necessary know-how and skills to undertake job centred appraisals with a view to eliminating subjectivity. An overview of the various appraisal systems will be made leading to the job centred interview and appraisal. Participants Team leaders, Supervisors, Foremen, Middle Management and Heads of Departments. The programme is also suitable for Trainee Managers and Human Resources personnel. Course Structure Purposes of performance appraisals Traditional methods Job centred appraisals and objectivity Performance appraisal meetings MBO and individual job objectives Interviewing, questioning and probing techniques Role playing exercise "PRECISE" DEVELOPMENT PROGRAMME (2 day workshop) Objectives The "precise" programme was created by Lwati and has been developed to impart to employees, and more specifically workshop floor personnel up to the level of Supervisor, the basic principles of running a business. This programme is similar to the "6 M" training and demonstrates the interdependency of key areas of a business operation presented in a manner which will facilitate retention. The programme examines the business environment in which the employee works. It demonstrates exactly what happens to a business on a day to day basis, and examines what is involved in setting up a business and finally, the possible consequences of business closure if it is not performing effectively. Participants All workers, Supervisors and Line Managers Course Structure and Content The employee is made to understand the role he/she plays in the business and his/her interaction with management, other employees, as well as work, customers and the external environment. Precise is an acronym coined from the first letters of the following and the course content is structured around the interdependency of each factor: People (Management at the Workplace) Raw Materials Equipment Customers (Sales and Marketing) Investments (Capital and Working Finance) Suppliers (Goods and Services) Environment (Internal and External, the Market Place) MANAGING CHANGE IN AN ORGANISATION (2 day workshop) Objectives This two-day workshop has been organised to help managers to better cope with the change process in their organisations thereby contributing effectively to their survival and prosperity. The change process involves a number of steps and by the end of the workshop participants will be able to: Describe the different forms of change agents and interventions Identify and manage the three-phase process of behaviour modifications, i.e unfreezing, movement and refreezing Initiate/support and implement change programmes in their organisations Strengthen the overall performance of the organisations they serve. Participants All Supervisors and Mangers in organisations that have undergone the change process through either restructuring, acquisitions and mergers etc. Course Structure and Content Losses and gains from the process of change Why an organisation needs to change The Process of an Organisational Change Resistance to Change Overcoming the Resistance Guidelines for better change management Gaining Commitment to Change Working in Teams to Implement Change Process Motivating the Team Process SALES AND MARKETING SKILLS - A GUIDE TO SUCCESSFUL SELLING (3 day workshop) Objectives This three day workshop will provide participants with the necessary technical skills in the sales and marketing functions in an organisation and at the end of the course they will be able to: Describe the nature and history of their organisations Describe their products, goods and services and their role in Swaziland’s economy Describe their organisation’s position in the local and regional markets Describe the strength of competitors, i.e major players Describe the meaning of competition and ways of information gathering and analysis Describe concepts of marketing Describe the marketing management process Describe aspects of a Marketing Plan Describe concepts of the selling function and its role in an organisation Describe the management and functions of a sales force Describe and analyse practical techniques of selling and sales promotions. Participants This dynamic workshop will be of considerable interest to sales managers, sales persons from manufacturing and distribution companies, sales persons involved in merchandising and retail service industries, as well as people operating their own small business. Course Structure and Content The workshop will be presented in modular format. Role of Marketing in an organisation Analysing the strength of competitors Concepts of Marketing Marketing Plans Concepts and functions of the sales force Practical techniques of selling and sales promotion Principles of advertising and Public Relations Assertiveness Skills Knowing your customers Handling complaints You and your organisation Telephone handling and listening skills STRATEGIC MARKETING AND PLANNING (2 day workshop) Objectives This two day workshop is designed to develop the knowledge and skills of the participants by adopting a simplified, highly practical step-by-step approach. The workshop will provide exposure to strategy, formation and implementation of a business marketing plan, together with comprehensive coverage of the marketing concepts necessary to achieve a competitive advantage, including export marketing. Participants This dynamic workshop will be of considerable interest to sales managers, sales persons from manufacturing and distribution companies, sales persons involved in merchandising and retail service industries, as well as people operating their own small business. Course Structure and Content Prosad’s Model for Strategic Management Vision, Mission External Analysis Environmental Analysis The Role of Marketing in Organisations and Society The Core Concepts of Marketing Product Life Cycle Strategic Marketing Corporate Marketing Plans Corporate Marketing Planning The Structure of Company Corporate Plan The Structure of the Marketing Plan Marketing Information Systems and Research Marketing Information Systems SWAZI CULTURE AND CUSTOM IN THE WORKPLACE (1 day workshop) Objectives To create a greater understanding of the effect of Swazi Culture in the workplace To appreciate that certain attitudes and cultural roles may no longer be regarded as relevant to the changing business environment To explain the need for change and how to manage the change effectively in order to build successful organisations for the future. Participants This dynamic seminar is designed for potential investors, expatriate managers and their Swazi counterparts, professionals and technical staff who are actively involved in policy and decision making in Swaziland. Course Structure Traditional Beliefs/Customs: The Changing Environment Barriers to Effective Performance by Swazi Managers Aspects of Swazi Culture that Influence the Investor The Need for Change: Swazi Culture in Development The Expatriate’s Role: Swazi Culture, the Environment and the Future CORPORATE GOVERNANCE (2 day workshop) Objectives This two-day intensive workshop aims to develop the effective involvement of Directors in governance issues, particularly those of strategic policy, risk management and performance assessment. The workshop aims to assist companies to maximise director involvement and effectiveness. |
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