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| TRAINING COURSES | ||
| GENERAL MANAGEMENT | ||
| RECORDS MANAGEMENT (3 day workshop) March & October & December, 1999 Objectives Each year more and more information is generated by organisations, most of which has to be stored. As day-to-day management and decision making is based upon the available stored information, storage and retrieval of filed data is essential. Personnel must have access to the information they require and be able to retrieve it quickly and efficiently for effective management to exist. Records Management therefore, is an integral part of every efficient office. Participants This course is suitable for every office worker, regardless of his or her career goal and position. Course Structure and Content By the end of the course participants shall be able to: - Describe the purpose of records and records control Explain the various processes and systems of record management Sort, identify, index and store information Keep track of records of information removed from files making cross-references Dispose of unneeded filed and unfiled material SUPERVISORY SKILLS (4 day workshop February, August & November, 1999 Objectives This intensive four day workshop is designed to equip Team Leaders, Supervisors, Charge Hands, Foremen, Middle Managers and potential Supervisors the essential skills needed to harness the potentials of their teams for maximum productivity. Participants Team Leaders, Supervisors, Charge hands, Foremen, Middle Managers and potential supervisors can benefit from this intensive course which is facilitated using "Action Learning" techniques. Course Structure and Content This workshop is presented in modular format and include the following: - What is Management? You and your staff You and your Managers You and Your Organisation Integrity and Commitment Effective Communication in the Workplace Preparation and Delegation Job Instruction Controlling Your Operation Managing Your Quality Handling Complaints Grievance and Discipline Handling Decision Making Working in Teams
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