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MANAGEMENT DEVELOPMENT PROGRAMME The following Management courses make up Lwati’s Management
Development Programme:
Basic Management and Administration Skills
Intermediate Management Skills
Advanced Management Skills
Participants attending and successfully completing all three courses will be awarded a
Diploma.
Certificates of course completion are awarded to participants successfully completing the
Basic and Intermediate Management courses.
BASIC MANAGEMENT AND ADMINISTRATION
SKILLS
(8 day workshop)
March & July, 1999
Objectives
This intensive eight day workshop will introduce participants to the manager's role within
his/her organisation and more especially, the exercising of leadership, discipline,
control, and other management skills. At the completion of the course, participants will
have developed basic management and administration skills and become more confident and
assertive, thus improving their own personal effectiveness which will assist their
organisations' success.
Participants
The course has been developed for employees that have been identified by Senior Management
for future management development as well as employees newly appointed to supervisory and
management positions, managers of small-scale businesses and individuals who wish to
acquire basic management and supervisory skills.
Course Structure and Content
This workshop is presented in modular format. The following subjects are covered:
What is Management
The Manager as a Leader
You and your organisation
Integrity and commitment
Assertiveness Skills
Effective Communication in the Workplace
Grievance and Discipline Handling
Motivating Staff
Working in Teams
Customer Care
Handling Complaints
The Effective Supervisor
Preparation and Delegation
Job Instruction
Controlling your Operation
Managing your Quality
Planning Skills
Decision Making and Problem Solving
Performance Appraisal
INTERMEDIATE MANAGEMENT SKILLS
(8 day workshop)
May, 1999
Objectives
This intensive eight day workshop is the second stage in our Management Development
Programme and is designed to equip participants with intermediate management techniques
for the effective management of their departments and sections. At the end of the course,
participants will have gained proficiency in management through practical, realistic
situations and group exercises and action assignments to be carried out within their own
organisations between classroom sessions.
Participants
The course has been designed for Senior and Middle Managers, Heads of Departments and
Sections, Business Owners, NGO Executives, Management Trainees and any participant who has
completed Lwati’s Basic Management Skills course or its equivalent in another
registered training institute.
Course Structure and Content
The course is presented in modular format and includes the following subjects:
Strategic Marketing and Planning (Part I)
Advanced Customer Care
Writing Skills
Finance Management (Part I)
Productivity and Performance Management
(Part 1)
Managing Change in Organisations
(Part I)
Time Management
ADVANCED MANAGEMENT SKILLS
(10 day workshop)
November, 1999
Objectives
This intensive ten day workshop is the final stage of the Management Development
Programme. It is designed to equip each participant with specific advanced management
techniques for more effective management in their respective organisations.
At the end of the course, participants will have gained expertise in certain aspects of
management. This will be done through practical, realistic group exercises, discussions
and action assignments which will be carried out within their own organisations in between
classroom sessions.
Participants
This course has been designed for Senior and Middle Managers, Heads of Department and
Sections, Business Owners, NGO’s Executives, Senior Management Trainees and any
participant who has completed Lwati’s Basic and Intermediate Skills courses or their
equivalent in another registered in another registered and approved training
institute.
Course Structure and Content
The course is presented in modular format and includes the following subjects:
Strategic planning (Part II)
Strategic marketing (Part II)
Financial management (Part II)
Management information systems
Managing change in organisations (Part II)
Management of productivity and performance (Part II)
Human resources and industrial relations
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